Advanced Product FAQ

What kinds of 3D files are compatible with the MakerOS 3D viewer?

MakerOS currently uses the Sketchfab 3D viewer, which supports:

  • 3DC point cloud (.3dc)
  • 3DS (.3ds)
  • ac3d (.ac)
  • ASCII (.asc)
  • Biovision Hierarchy (.bvh)
  • Blender (.blend)
  • Carbon Graphics Inc (.geo)
  • Collada (.dae)
  • Design Web Format (.dwf)
  • Designer Workbench (.dw)
  • DirectX (.x)
  • FBX (.fbx)
  • Generic Tagged Arrays (.gta)
  • Kerbal Space Program (.mu)
  • Keyhole Markup Language (.kmz)
  • Lightwave (.lwo .lws)
  • Open Flight (.flt)
  • Open Inventor (.iv)
  • OpenSceneGraph (.osg .osgt .osgb .ive)
  • Polygon File Format (.ply)
  • Shape (.shp)
  • Standard Tessellation Language (.stl)
  • Valve (.vpk)
  • Virtual Reality Modeling Language - VRML (.wrl, .wrz)
  • Wavefront (.obj)

Can my OS prepare/repair 3D mesh files?

The AutoQuoter uses a 3D mesh repair system which works with .stl, .obj, .3mf, and .vrml and makes sure that they're watertight, error-free, and ready to be fabricated. Outside of the AutoQuoter, however, MakerOS does not have an independent 3D mesh repair system.

What other file types can I use with my OS?

You can use your OS as your businesses cloud storage for projects, which means you can upload any file type you need to get the job done. You can import files using your computer, webcam, smart phone, tablet, direct link, Google Drive, Dropbox, OneDrive, Box, Evernote, Facebook or Instagram.

Is there a MakerOS mobile app?

There's not currently a mobile app, but by saving a bookmark from your mobile browser to your home screen it will behave just like a native app (with the added benefit of no manual updates needed). Your company’s logo will appear just like an app icon would on your iOS or Android device. Because it's linking directly to your OS through the browser you'll get all of the same functionality you'd have on your desktop computer.

How does quoting and invoicing work?

If you're in the 3D printing business and like saving time and effort, the MakerOS AutoQuoter is the tool for you. After uploading your 3D file, the AutoQuoter will run it through a mesh repair tool and perform volumetric calculations to assess how much material will be used to 3D print the model. This is based on the options selected for how the 3D file should be printed, all of which can be customized by your OS Admin. It puts the results of those calculations together with the pricing parameters (also set up by your OS Admin) and generates a quote.

That doesn't mean you lose the ability to do it all by hand. MakerOS also includes a manual invoicing system, in case you'd like to go outside of the normal setup for a customer. By manually creating an invoice, you can edit the payment terms more broadly, include custom line items, and more!

Can I track my inventory?

Yes! Using the Product Manager you can enter and track stock products, service products, and 3D printing materials with ease!

Can I edit or delete projects or users?

Yes! Check out the article on the Users section for information on editing or deleting projects or users.

How do you deal with confidential information and intellectual property?

One of our top priorities is keeping the confidential information of our users and their customers safe, in the interest of protecting everyone who uses any part of your OS. We rely on advanced, industry-recognized security safeguards to keep all of your data protected, since you may be transferring data between MakerOS and other connected services that you subscribe to. We do not sell, rent, or share your information with any third parties for promotional use. All of your information and files are your own property.

As far as your relationship with your customers, we provide a client service agreement to help protect your business and other affiliates from shady NDAs or other agreements between you and your customers which can slow down your process. To find out more about this document and our general terms of service, click here.

Can my OS integrate with accounting software such as Quickbooks?

Not currently, but it's in the works! Sign up to our mailing list by clicking here to get updates as new features roll out.

How do I receive payments?

See the article on Payouts History and Setup for more information on connecting your bank account so that you can start receiving payments through your OS.

By default, the fee for using MakerOS is 10% plus $0.75 per transaction off the top. If you're interested in a reduced transaction fee, contact sales@makeros.com, and to learn more about where the fee goes, click here.

What if I need to issue a refund to one of my customers?

If you need to issue a refund please email support@makeros.com with any relevant information, including the reason for the refund, the amount to be refunded, and the unique Transaction ID (which you can access from the payment section of your OS). Depending on whether the money has cleared from the customer, or has been transferred from MakerOS to you, there will be different things we can do to help and refunds may take different lengths of time. In most cases all credit card processing fees through Stripe will be refunded, though the service fee MakerOS takes is non-refundable.

How do I sign up for or cancel premium feature subscriptions?

Go to the Marketplace section of your OS to add new premium feature subscriptions, or click on "Subscriptions" to view the ones you're already signed up for. From there you can click on the red button next to each subscription to cancel it. There are no cancellation fees, and your card will not be charged in the future for a cancelled subscription.

What if I want a refund on a premium service subscription from MakerOS?

If for whatever reason you'd like to discuss a refund on a subscription cost, email support@makeros.com and we'll see what we can do. These sorts of refunds will be handled on a case-by-case basis.

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