Access Your Banking and Payout Settings
Clicking "Settings" from the left-hand navigation menu will bring you to the Admin Settings page. From here, you can configure a number of elements of your account.
How to Add Your Bank Account
In this section, we're going to focus on connecting your bank account to enable credit card payments and track your payout history.
MakerOS has partnered with Stripe, the leader in secure online payment infrastructure to allow for a seamless and easy way for you to receive money from your clients.
Setting up your payout information enables you to collect payment from customers, as well as see high-level data on the payments you've received.
When setting up payouts, you'll need the verify your citizenship. This should be the same information tied to the bank account you'll be using. Keep in mind that you will be able to edit the bank account later if needed.
We now accept bank accounts in the United States, Canada, the United Kingdom, Australia, Germany, the Netherlands, and Denmark. If your country is not supported, please contact us. Please keep in mind that we are continuously adding new countries to the list.
Below that is where you enter your banking information, and the option to set what will show up on your customers' credit card or bank statements. If you're an individual and don't have a company name, we recommend putting a description of what you do such as "JOHN DOE 3D DESIGNER".
Once you've read through and agreed to the terms and conditions, click "Save".
You should see that "Account Status" says "Pending" at first, but it should turn to "Verified" within a matter of minutes. You may, however, see a field asking you for some more information if our payment processing system, Stripe, has trouble verifying your identity.
Once the information is filled out and you've agreed to the terms, click "Update" and your account should be verified shortly. You can click on "Update Account" to change your address and statement message. If you find you need to update or remove your bank info, or if you have any questions about this process, please create a support ticket.
From here on out when you go to the Banking page, you'll get a view with the amount paid out to your bank account in the most recent transfer, the amount you'll be paid in the next transfer, and the total amount you've been paid out from MakerOS to date.
All of this information will already have the transaction fees deducted but will include your state tax, as you will need to pay that independently.
Payouts occur approximately two (2) business days after a transaction but can be subject to delays due to bank holidays or any other temporary hold on bank activity.
To make it simple, any transaction done on Monday during bank hours will usually be transferred to your bank account on Wednesday. Any transaction done on Tuesday will be transferred to your bank account on Thursday, and so forth. If a transaction is done after bank hours on Monday, it'll be lumped in with any transactions done during bank hours on Tuesday, and as such should be transferred to your bank account on Thursday.
Under payout history, you will see a list of all previous transfers, each with an indicator of whether they've been paid out yet or not, the date of the payout, and the amount deposited to your account.
If you need to issue a refund please create a support ticket with any relevant information, including the reason for the refund, and the amount to be refunded. Depending on whether the money has cleared from the customer, or has been transferred from MakerOS to you, there will be different things we can do to help and refunds may take different lengths of time. In most cases, all credit card processing fees through Stripe will be refunded, though the service fee MakerOS takes is non-refundable.